Returns, Refunds & Complaints Policy – Flower Delivery St James's
Our Commitment to Freshness in St James's
As a trusted local florist, Flower Delivery St James's is committed to delivering only the freshest flowers to households and businesses throughout our community. Every arrangement is carefully hand-prepared to ensure it arrives in beautiful, vibrant condition, reflecting our dedication to quality and excellence. Your satisfaction is our priority, and we proudly offer a fresh Flowers Guarantee across all our deliveries in St James's.
Damaged-on-Arrival Policy
We aim for perfection in every bouquet, but occasionally, flowers may be damaged in transit despite our careful packaging. If your order arrives with any damage or if any flowers are not up to the standard you expect, please inform us within 24 hours of delivery. Documenting the issue with photographs helps us resolve your concern quickly and efficiently. Our team will assess the situation promptly and, where appropriate, offer a replacement or refund as part of our commitment to your satisfaction.
Freshness Window
At Flower Delivery St James's, we guarantee the freshness of our flowers for a minimum of five days from delivery, assuming proper care is taken once they arrive. Each bouquet is crafted with freshly sourced blooms, and care instructions are included with every order to help you enjoy your flowers for as long as possible. If you feel your flowers have not maintained their freshness during this guaranteed window, please reach out within this timeframe so we can address your concern.
Refund and Replacement Options
Your peace of mind matters to us. If your flowers are damaged on arrival or do not meet our Fresh Flowers Guarantee, you may choose between a full refund or a replacement bouquet. For replacement orders, we arrange prompt redelivery at the earliest opportunity to ensure that even special occasions remain special. Refunds are processed back to your original payment method after a quick review by our team to verify the circumstances of your claim.
How to Make a Complaint
We hope every experience with Flower Delivery St James's exceeds your expectations, but if you have a complaint or concern, we want to hear from you. To help us resolve your issue efficiently, please contact us with the following details:
- Your name and order number
- The delivery date
- A description of the issue
- Photographs if possible (for quality or damage concerns)
Our team investigates complaints thoroughly and aims to respond and resolve most queries within one working day. We value your feedback, as it helps us refine our service and maintain our reputation as a leading St James's florist for homes and businesses alike.
Your Trusted Florist in St James's
Whether you’re sending flowers to a loved one or decorating your office, Flower Delivery St James's is proud to be the trusted choice for fresh, beautiful blooms. We’re passionate about excellent service and long-lasting arrangements, with every bouquet backed by our local knowledge and care. Thank you for choosing us as your local flower delivery partner, and for letting us brighten your important moments throughout the St James's area.
