Flower Delivery St James's Online: Customer Terms & Conditions

Introduction

These Terms and Conditions ("Terms") apply to all orders placed for the online flower delivery service operated as Flower Delivery St James's. As a customer purchasing flowers or related products for delivery within St James's and its neighbouring districts, you are agreeing to adhere to the following terms. We advise all customers to read these Terms carefully before placing any order through our website or digital platforms.

Order Process

Our online ordering process is designed for your convenience and flexibility. To place an order for flower delivery within St James's or the surrounding areas, customers are required to:

• Select desired floral arrangements or products, add them to the online shopping basket, and proceed to the checkout page.
• Provide accurate and complete information, including recipient name, delivery address within St James's or neighbouring locations, contact details, and any special delivery instructions.
• Confirm the intended delivery date and, if applicable, select options such as gift messages or add-on products.
• Review their order summary, ensuring all details are correct before submitting the order.

Upon successful completion of your order, you will receive an order confirmation via the platform, which serves as an acknowledgment of your purchase but does not constitute acceptance unless explicitly stated. Order acceptance is subject to product availability and verification of payment details.

If, for any reason, we cannot fulfil your order (e.g., due to limited stock or an unavoidable delivery issue), we reserve the right to refuse or cancel your order. If this occurs, we will communicate this decision promptly and refund any payments made.

Product Availability and Substitutions

While we strive to ensure the availability of every flower arrangement and product presented on our website, the supply of fresh flowers may be subject to seasonal variations and market conditions in St James's. In rare circumstances, specific flowers or products may become unavailable after an order is placed.

If it is necessary to substitute unavailable items, we will use flowers of equal or greater value, keeping the style, theme, and colour palette as close as possible to the original selection. Customers will be notified where significant substitutions are required and provided an opportunity to confirm or amend their order accordingly.

Payments

Full payment for all flower delivery orders in St James's is required at the time of ordering. We accept a range of secure payment methods, including major credit and debit cards. Payment processing is handled through trusted third-party providers to protect your financial data and ensure a seamless transaction experience.

All prices displayed include any applicable VAT and standard delivery charges within St James's and most nearby local areas, unless otherwise specified. Any optional added services or premium delivery charges will be explicitly presented during checkout before you submit your order. If payment is not authorised or completed, your order will not be processed for delivery.

Delivery Policy

We offer scheduled flower delivery throughout St James's and select surrounding areas. Delivery is available for both residential and commercial addresses, as specified at the time of placing your order. Deliveries are generally made during normal working hours, Monday to Saturday, unless otherwise indicated on our website or agreed upon in advance.

While we undertake every reasonable effort to deliver on the selected date, delivery times are approximate and not guaranteed due to local traffic, weather, or other unforeseen events. In the case of delivery to business addresses, care homes, hospitals, or similar locations, delivery will be made to the reception or main entrance as per the recipient's policy. If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour or at a secure location, with a notification provided to the recipient where possible.

Right to Cancel and Refunds

As fresh flowers and perishable goods are exempt from the UK's statutory right to cancel under the Consumer Contracts Regulations beyond 14 days, we provide the following cancellation and refund policy designed for clarity and fairness:

• You may cancel your flower delivery order for St James's at any time prior to the dispatch date, provided that no personalisation, arrangement, or specific preparations have been carried out for your order.
• If your order has already been prepared or dispatched, cancellations may not be possible. In such cases, please contact us as soon as possible to discuss your options. Requests for cancellation after dispatch will be considered at our discretion.
• If a cancellation is approved, payments will be refunded to the original method, minus any costs incurred for preparation or delivery at the point of cancellation.
• If you receive products that are damaged, incorrect or do not meet the stated description, please notify us within 24 hours of delivery with photographic evidence and a description of the issue. Upon verification, we will offer a replacement, correction, or full refund as appropriate.

For non-perishable items (e.g., vases, cards), customers may cancel within 14 days of receipt providing goods are returned in undamaged, resaleable condition. Refunds will be processed upon receipt and inspection of the returned goods.

Customer Responsibilities

When ordering flower delivery to St James's, the customer is responsible for providing accurate order and recipient information, including but not limited to delivery address, contact number, and any relevant access details. Inaccurate, incomplete, or misleading information may result in delays, failed deliveries, or additional fees, for which we will not be held liable.

Customers should ensure the recipient is available on the delivery date, as re-delivery charges may apply in situations where delivery could not be made due to inaccessibility or unavailability.

Liability

Our liability in connection with any flower delivery order placed through the Flower Delivery St James's website is strictly limited to the purchase price of the products ordered. While we take all reasonable care in preparing and delivering your order, we cannot accept liability for:

• Events outside our reasonable control, including but not limited to extreme weather conditions, public events, or third-party actions which may impact delivery schedules.
• Losses that are not a direct and foreseeable result of our breach of contract or negligence.
• Any indirect, consequential, or special damages associated with flower delivery or usage.
• Inaccurate or incomplete information supplied by the customer which impacts the delivery, quality, or timeliness of the order.

Nothing in these Terms seeks to exclude or limit liability where prohibited by UK law, including but not limited to liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

Intellectual Property

All content provided on our website, including but not limited to photographs, product descriptions, and designs, is owned or licensed by Flower Delivery St James's. Customers agree not to reproduce, distribute, modify, or make commercial use of any website content without explicit written consent.

Privacy and Data Protection

We are committed to respecting your privacy and safeguarding personal information in accordance with the UK General Data Protection Regulation (GDPR) and other applicable laws. Details on how your personal data is collected, used, stored, and shared are outlined in our separate Privacy Policy. By agreeing to these Terms, you also consent to our handling of data as described in said policy.

Changes to These Terms

We may review and revise these Terms and Conditions from time to time. Updated versions will be published on our website with the date of revision. Continued use of our online flower delivery services for St James's following any changes constitutes acceptance of those revised Terms. We encourage you to review this section regularly to remain informed of any updates.

Governing Law and Jurisdiction

These Terms and Conditions, as well as any dispute or claim arising from or in connection with them or their subject matter, are governed by and construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim relating to these Terms and the services provided.

All transactions, correspondence, and responsibilities under these Terms are applicable to both individual and business customers located in St James's and the surrounding areas for whom our online flower delivery service is available.

Contact and Support

If you have any questions regarding these Terms and Conditions, your order, or any part of our flower delivery process in St James's, please refer to the support section of our website to reach our customer service team. We aim to respond to queries as promptly as possible and ensure every order meets your expectations.

Final Note

These Terms & Conditions are provided to protect your interests and to ensure transparency in every online flower order delivered to St James's and its surrounding districts. Thank you for choosing Flower Delivery St James's – we are committed to offering high-quality floral arrangements and a reliable, customer-focused service throughout the local community.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St James’s, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St James’s.

For assistance with orders, returns or account queries, please fill out the Contact Us form.